FINAL SALE, REFUND, EXCHANGE, AND CANCELLATION POLICY

 

Please read this policy carefully before placing an order.

ALL SALES ARE FINAL

Except for the limited 24-hour cancellation option and order-issue claims described below, all LadyVic Glamour Collection sales are final.

LadyVic Glamour Collection does not accept voluntary returns or exchanges and does not issue refunds for buyer’s remorse, change of mind, incorrect product selection, incorrect cap-size selection, inaccurate measurements, failure to read the product description, or dissatisfaction based on personal preference.

This policy applies to custom wigs, made-to-order wigs, ready-to-ship wigs, hair extensions, bundles, closures, frontals, wig products and accessories, sale items, clearance items, and gift cards.

CANCELLATIONS AND ORDER CHANGES

Cancellation requests for wigs, hair extensions, bundles, closures, and frontals must be submitted within 24 hours of placing the order.

After 24 hours, the order is final and cannot be canceled or refunded.

Requests to change an order must also be submitted within 24 hours. Changes are not guaranteed and must be approved by LadyVic Glamour Collection. No changes can be made after 24 hours.

Cancellation requests for wig-care products and accessories must also be submitted within 24 hours of placing the order. After 24 hours, these orders are final and cannot be canceled.

CUSTOM-WIG PROCESSING TIME

The estimated processing time for custom wigs, including wigs made with customer-provided hair, is 5–14 business days.

The processing period begins only after full payment has been received, all order details and measurements have been confirmed, and the customer’s hair has been received when applicable.

Processing time does not include weekends, holidays, or shipping-transit time. Shipping time begins after production is completed.

Weather, natural disasters, public-health emergencies, carrier disruptions, and other circumstances beyond LadyVic Glamour Collection’s reasonable control may extend processing or delivery times. Customers will be notified of a significant delay and provided with any options required by applicable law.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom, made-to-order, colored, cut, styled, resized, or otherwise customized products cannot be returned, exchanged, or refunded except through the limited order-issue claims process described below.

Customers are responsible for reviewing the complete product description and confirming the selected cap size, measurements, length, texture, density, lace type, color, style, shipping address, and all other order details before completing checkout.

LadyVic Glamour Collection is not responsible for fit problems caused by an incorrect cap-size selection, inaccurate measurements, changes in the customer’s measurements after ordering, or failure to follow the measurement instructions.

CUSTOM COLOR AND PRODUCT VARIATIONS

Custom color work is a replication and not a guarantee of an exact match to a photograph, screen image, previous wig, or another person’s hair. Human-hair bundles may lift and accept color differently. Lighting and screen settings may also affect how a color appears.

Minor variations in color, curl pattern, texture, density, length, lace appearance, or hand-finished construction are not considered defects when they are consistent with the product description and the natural characteristics of human hair.

WRONG ITEM OR MATERIAL DEFECT CLAIMS

LadyVic Glamour Collection accepts claims only when the wrong item was sent or when an item arrived with a material workmanship defect that was present at delivery and was not caused during shipping.

This claims process does not create a general right to return, exchange, or receive a refund.

Customers must inspect their order immediately after delivery and before trying it on, wearing it, installing it, washing it, cutting or removing the lace, removing tags or security seals, coloring it, bleaching it, styling it, applying products, or making any alteration.

Claims must be emailed to support@ladyvicglamour.com within 48 hours of the carrier’s recorded delivery. The email must include the order number, a clear description of the problem, and clear photographs and video of the item, packaging, and shipping label.

Claims submitted after 48 hours may be denied.

SHIPPING DAMAGE

Damage occurring while a package is under the shipping carrier’s control will be handled as a carrier or shipping-insurance claim. Shipping damage is not considered a LadyVic Glamour Collection product or workmanship defect.

Shipping damage must be reported to support@ladyvicglamour.com within 48 hours of the carrier’s recorded delivery. The customer must provide the order number and clear photographs and video of the damaged item, shipping box, original packaging, and shipping label.

The damaged item, shipping box, and all packaging must be kept in their original condition while the claim is reviewed. The customer may also be required to present the item and packaging to the shipping carrier for inspection.

LadyVic Glamour Collection will submit or assist with the appropriate carrier or shipping-insurance claim. Reporting shipping damage does not automatically approve a return, refund, exchange, or replacement. Any resolution will depend on the evidence, available shipping coverage, the carrier’s investigation, and applicable law.

CLAIM DISQUALIFICATIONS

A claim will be denied if the item has been tried on, worn, installed, washed, cut, colored, bleached, chemically treated, heat-styled, sprayed with products, scented, damaged by the customer after delivery, or otherwise altered.

A claim will also be denied if the lace has been cut or altered, the attached tag or security seal has been removed, or the original construction has been changed.

Damage caused after delivery by installation, improper handling, excessive heat, chemicals, coloring, bleaching, failure to follow care instructions, normal wear, or work performed by the customer or another stylist is not considered a product defect.

CLAIM REVIEW AND REMEDIES

Submitting a claim does not automatically approve a return, exchange, replacement, or refund.

When a qualifying LadyVic Glamour Collection order error or material workmanship defect is confirmed, LadyVic Glamour Collection will determine whether a correction, repair, or replacement is appropriate.

Refunds are not offered unless required by applicable law.

LadyVic Glamour Collection may require a claimed item to be returned for inspection. Returning an item for an approved claim does not mean that general returns are accepted.

Do not mail or bring back an item without written instructions from LadyVic Glamour Collection. Unauthorized packages will not be accepted.

When the return of a claimed item is required, the package must be given to the designated shipping carrier within five business days after written instructions are issued. The item must remain in its original condition and include all packaging, attached tags, security seals, accessories, and other included items.

If LadyVic Glamour Collection confirms before the return that the wrong item was sent, LadyVic Glamour Collection will provide a prepaid return label.

For an unconfirmed defect claim or customer-requested inspection, the customer is responsible for the return-shipping cost.

SHIPPING CHARGES

All original shipping charges are nonrefundable except where applicable law requires otherwise.

If LadyVic Glamour Collection cancels an order or determines that it cannot fulfill the order, all amounts paid by the customer will be refunded. This is a business-initiated cancellation.

Last updated: September 12, 2026

Thank you for choosing LadyVic Glamour Collection.