SHIPPING POLICY

Please read this policy carefully before placing your order.

SHIPPING LOCATIONS

LadyVic Glamour Collection currently ships only within the United States. International shipping is not available at this time.

SHIPPING AND BILLING ADDRESS VERIFICATION

For your security and to help protect every customer, your shipping address must match the billing address verified by your card issuer. We understand that address details can sometimes vary, so please review them carefully before placing your order. If the addresses do not match or we are unable to verify them, we will be unable to fulfill the order and will cancel it.

SHIPPING AND LOCAL PICKUP

Ready-to-ship and made-to-order wigs include free standard shipping within the United States. Shipping charges for accessories, wig-care products, and Bring Your Own Hair wig construction are shown at checkout.

Utah wig customers may choose free local pickup with a complimentary install by appointment. Pickup and installation details are provided after payment.

THE FULFILLMENT AND TRACKING PROCESS

1. Order confirmation: After placing your order, you will receive an order-confirmation email at the email address provided during checkout.

2. Cancellation period: Each order has a 24-hour cancellation period. Processing begins after that 24-hour period has ended.

3. Processing times: Processing times depend on the type of product ordered:

• Ready-to-ship wigs are on hand and are processed within 1–2 business days.

• Wig-care products and accessories are processed within 1–2 business days.

• Made-to-order wigs are processed within 5–14 business days after full payment and all required head measurements are received.

  Bring Your Own Hair wig construction is processed within 5–14 business days after your hair, full payment, and all required head measurements are received.

4. Business days: Business days are Monday through Friday, excluding federal holidays. Processing time does not include carrier transit time.

5. Possible processing delays: During sales, promotional events, product launches, or unusually high-volume periods, additional processing time may be required. If LadyVic Glamour Collection expects processing to extend beyond the stated timeframe, the customer will be notified.

6. Shipping confirmation: After processing is complete, a shipping label will be created. You will receive a shipping-confirmation email containing your tracking number.

7. USPS tracking: Orders are shipped through the United States Postal Service (USPS). Creation of a shipping label does not mean USPS has accepted the package. Tracking information may take 24–48 hours to update after USPS accepts the package.

8. Delivery time: Delivery time begins after USPS accepts the package and is separate from LadyVic Glamour Collection’s processing time. Any delivery date provided by USPS is an estimate and is not guaranteed by LadyVic Glamour Collection.

9. Carrier delays: After a package has been accepted by USPS, LadyVic Glamour Collection cannot control delays caused by severe weather, natural disasters, public emergencies, transportation interruptions, carrier service disruptions, or other circumstances affecting USPS operations.

SIGNATURE CONFIRMATION

All packages are shipped through USPS with tracking and signature confirmation. Customers are responsible for monitoring their tracking information and arranging for someone to sign for the package.

If you will not be available for delivery, visit USPS.com to request redelivery or have the package held at your local post office.

LOST OR STOLEN PACKAGES

LadyVic Glamour Collection is not responsible for packages lost or stolen after they have been accepted by USPS. Lost or stolen packages will not be refunded or replaced.

If a package is not received, the customer must contact USPS and notify LadyVic Glamour Collection. We may assist with tracking or a USPS inquiry, but assistance does not guarantee a refund or replacement.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.

LadyVic Glamour Collection does not issue refunds for packages returned because of an incorrect or incomplete address, refused delivery, missed signature, or failure to claim the package from USPS.

If a package is eligible for reshipment, the customer must pay the new shipping cost before it is resent.

REFUNDS, RETURNS, EXCHANGES, AND CANCELLATIONS

All refunds, returns, exchanges, and cancellations are governed by the LadyVic Glamour Collection Refund, Return, Exchange, and Cancellation Policy.

Please review that policy carefully before placing your order. Do not return any product without written authorization from LadyVic Glamour Collection.

PAYMENTS AND ORDERING

LadyVic Glamour Collection accepts the payment methods displayed at checkout. Payments are securely processed through Shopify and its authorized payment providers.

LadyVic Glamour Collection does not have access to your complete credit or debit card number. Orders are subject to successful payment and address verification before fulfillment.