Store Policy
Final Sale, Returns, and Cancellations
All sales are final, subject to the limited 24-hour cancellation option and order-issue claims in our Refund Policy. We do not accept voluntary returns or exchanges. Submit cancellation or order-change requests within 24 hours of purchase. Changes require approval. After 24 hours, orders cannot be canceled or refunded. Please read the full Refund Policy before purchasing.
Custom Wigs and Measurements
Made-to-Order wigs include hair and are recreated from the pictured design using your submitted head measurements. Custom Wig Construction is a separate service using hair supplied by the customer.
Take and check your measurements carefully. LadyVic Glamour Collection is not responsible for fit problems caused by incorrect measurements or cap-size selection. A reconstruction fee may apply. For measurement help, email support@ladyvicglamour.com.
Customer-Provided Hair
Send only brand-new, unused, uncut, and unworn human-hair bundles and approved lace. Accepted lace pieces are 2×6 or 5×5 closures, or a true 13×6 HD full frontal. Review the Custom Wig Construction product page for complete requirements, bundle guidance, measurements, and mailing instructions.
Pay in full and wait for private mailing instructions before sending hair. You pay to ship your hair to us; return shipping is calculated at checkout. Construction begins only after acceptable hair, the approved lace piece, full payment, and complete measurements are received. We cannot guarantee how hair from another company will bleach or respond to styling.
Processing Times
Processing time is separate from shipping transit time. Business days exclude weekends and holidays. Processing begins after the 24-hour cancellation period and receipt of the required payment, materials, and information.
- Ready-to-Ship wigs: 1–2 business days.
- Made-to-Order wigs: 5–14 business days after full payment and all required measurements are received.
- Customer-provided hair wig construction: 5–14 business days after acceptable hair, lace, full payment, and complete measurements are received.
- Wig-care products and accessories: 1–2 business days.
For Wig Spa and other maintenance services, review the individual service listing for its turnaround time and requirements.
Shipping and Local Pickup
We ship within the United States only. Ready-to-Ship and Made-to-Order wigs include free standard U.S. shipping. Shipping charges for accessories, wig-care products, and customer-provided hair wig construction appear at checkout.
Utah wig customers may choose free local pickup with a complimentary install by appointment. Pickup and installation details are provided after payment. Email support@ladyvicglamour.com with your order number to arrange pickup and installation.
Shipping and billing addresses must match. Check your complete address before ordering. Orders ship through USPS with tracking and signature confirmation. Tracking may take 24–48 hours to update after USPS accepts the package. Carrier delivery estimates are separate from processing times.
Review the Shipping Policy for carrier delays, lost or stolen packages, incorrect addresses, and delivery requirements.
Wig Care and Order Issues
Avoid scratching or pulling the lace or applying direct high heat to it. Improper handling and care can damage your wig and reduce its longevity.
For an order issue, email support@ladyvicglamour.com. Follow the inspection, reporting deadlines, and claim instructions in the Refund Policy. Do not send an item back without written instructions.
